Randolph County Jail Visitation allows family and friends to connect with inmates through scheduled in-person and remote video visits. The facility follows strict rules to ensure safety, security, and fairness for all visitors and staff. Visits happen on specific days and times, and only approved individuals can participate. Visitors must follow dress codes, bring valid ID, and register ahead of time for remote sessions. The jail uses modern technology like encrypted video calls and online scheduling to make visits easier and more private. This page explains everything you need to know about visiting someone at the Randolph County Detention Center in North Carolina, including hours, rules, contact details, and how to prepare for your visit.
Visiting Hours and Schedule
In-person visitation at Randolph County Jail runs Monday through Friday from 7:00 p.m. to 8:00 p.m. On Saturdays, visits for inmates in Pods EA and H are held from 1:30 p.m. to 2:30 p.m. These times are fixed and rarely change, but it’s smart to call ahead if you’re traveling far. Remote video visits are available every day between 7:00 p.m. and 10:00 p.m. Each session lasts 30 minutes. You must book your slot in advance using the iWebVisit platform. Late arrivals are not allowed, and no-shows may lose future visitation privileges.
How to Schedule a Video Visit
To set up a remote visit, start by creating an account on iWebVisit.com. Choose “Randolf County Detention Center” from the list of facilities. Enter the inmate’s full name and ID number. Wait for their approval—this usually takes less than 24 hours. Once approved, pick an open 30-minute time slot between 7:00 p.m. and 10:00 p.m. The system works on Android phones, iPhones, iPads, and Windows computers. Make sure your device has a camera, microphone, and stable internet. Audio and video are encrypted for privacy, and recordings are stored securely.
In-Person Visit Rules
All visitors must be on the inmate’s approved visitation list. Bring a government-issued photo ID, such as a driver’s license, state ID, or U.S. passport. Minors under 18 must be accompanied by a parent or legal guardian. Dress modestly: no clothing with logos, slogans, or offensive language. Wear closed-toe shoes—no sandals or flip-flops. Avoid bringing bags, phones, or personal items into the visitation area. Lockers are not provided, so leave valuables at home. Food, drinks, and gifts are not allowed during visits.
Finding an Inmate
Before planning a visit, confirm that the person is housed at Randolph County Detention Center. The Sheriff’s Office updates its inmate roster every night at 2:00 a.m. This list includes names, booking numbers, dates of birth, charges, and housing units. You can view it online or request a copy by emailing sheriff@randolphcountync.gov or calling 336-318-6625. For urgent matters, dial 911. Knowing the inmate’s ID number is essential for scheduling visits, sending mail, or adding money to their account.
Facility Details and Services
The Randolph County Detention Center is located at 811 New Century Drive, Asheboro, NC 27205. It has 195 beds and serves local police, the sheriff’s office, and the North Carolina State Highway Patrol. A new wing added in 2022 includes 40 single-occupancy cells, a medical suite, and a video visitation kiosk. The average occupancy rate was 112% in 2021, prompting the expansion. The facility prioritizes safety with reinforced entry controls and trained staff certified in de-escalation and use-of-force protocols.
Commissary and Money Transfers
Inmates can receive funds through Pay-Tel. Deposits can be made online at paytel.com, via a toll-free phone line (1-866-516-0115), or at a cash-card kiosk in the jail lobby. Money appears in the inmate’s account within 24 hours. Funds can be used to buy snacks, hygiene items, phone time, or other approved goods from the commissary. There are no refunds, and balances do not carry over if an inmate is released or transferred.
Remote Video Visitation Process
Video visits offer a convenient way to stay connected without traveling. To begin, register on iWebVisit and link your account to the Randolph County Detention Center. Add the inmate using their ID number. After they approve your request, choose a time slot. Sessions run from 7:00 p.m. to 10:00 p.m. daily. The platform supports Android, iOS, and Windows devices. Test your camera and microphone before the visit. If technical issues occur, contact iWebVisit support—not the jail. All calls are recorded and monitored for security.
Mail and Communication
Send mail to inmates using this format: INMATE FULL NAME Randolph County Detention Center 811 New Century Drive Asheboro, NC 27205 Do not include cash, stamps, or contraband. Letters are opened and inspected. Legal mail from attorneys is processed separately and not read. Inmates may receive postcards, letters, and approved publications. Photos must be 4×6 inches or smaller and cannot show nudity or violence. Packages are not accepted unless pre-approved for medical or religious reasons.
Special Visits and Exceptions
Legal representatives, clergy, and medical personnel may request special visitation outside regular hours. These must be arranged in advance by calling the detention center at 336-318-6625. Proof of professional status may be required. In rare cases, such as family emergencies, extended visits may be granted. Requests should include the inmate’s name, ID number, reason for the visit, and preferred date and time. Approval is not guaranteed and depends on staff availability and security conditions.
Contact Information and Location
For questions about visitation, call the Randolph County Detention Center at 336-318-6625. The main administrative line is 336-318-6899. In emergencies, always dial 911. The facility is open Monday through Friday from 8:00 a.m. to 5:00 p.m. for administrative matters. For inmate searches or records, visit the official website or email sheriff@randolphcountync.gov. Staff respond to emails within one business day.
Staff Roles and Security Measures
Detention officers are divided into two teams: Inmate Supervision and Booking. Supervision officers monitor daily activities, meals, and recreation. Booking officers handle intake, fingerprinting, photographing, medical screening, and property inventory. All staff complete annual training in use-of-force and quarterly de-escalation workshops. Security cameras cover all common areas, and visits are supervised to prevent rule violations. Contraband detection includes metal detectors and random searches.
Frequently Asked Questions
Visitation policies can be confusing. Below are answers to common questions based on current jail rules and procedures. If you don’t find what you need, call the detention center directly.
Can I visit more than once a week?
Yes, but only if you use remote video visitation. In-person visits are limited to the scheduled hours, and each inmate may have only one visitor per session. Remote visits have no weekly limit, so families can connect multiple times. However, each session is 30 minutes long, and slots fill quickly on weekends. Book early to secure your preferred time.
What happens if I forget my ID?
You will not be allowed to visit. State law requires all adult visitors to present a valid photo ID issued by a government agency. Minors must be with a guardian who has ID. No exceptions are made for forgotten or expired IDs. Plan ahead and keep your ID accessible on visit day.
Can I bring my child to a video visit?
Yes, children can join remote visits from home. There’s no age limit for video calls, and minors don’t need their own ID. However, parents should supervise young children to ensure they behave appropriately during the call. Disruptive behavior may result in the visit being ended early.
How do I know if my visit is approved?
After you request a video visit, the inmate receives a notification. If they approve, you’ll get an email or app alert with your confirmed time slot. For in-person visits, check the inmate’s approved list by calling the jail or checking the online roster. Only listed visitors can enter the facility.
What if the inmate is moved to another jail?
If an inmate is transferred, visitation rights end at Randolph County. Contact the new facility for their rules and schedules. The Sheriff’s Office does not provide forwarding information for privacy reasons. Check the North Carolina Department of Public Safety website for state prison transfers.
Are visits recorded?
Yes. All video and in-person visits are recorded for security and legal purposes. Recordings are stored for 90 days and may be reviewed by staff or law enforcement if needed. Visitors are notified of this policy during registration. Do not discuss illegal activities or share personal information unrelated to the visit.
Can I send money during a visit?
No. Money cannot be handed directly to an inmate. Use Pay-Tel online, the kiosk in the lobby, or the toll-free line. Deposits take up to 24 hours to process. Tell the inmate to check their balance after that time. Never give cash to staff or other visitors.
Official Resources
For the most accurate and up-to-date information, use these official sources: Randolph County Sheriff’s Office website: https://www.randolphcountync.gov/280/Sheriffs-Office Inmate search portal: https://www.randolphcountync.gov/369/Confined-Inmates Pay-Tel commissary system: https://www.paytel.com iWebVisit scheduling: https://www.iwebvisit.com Phone: 336-318-6625 Email: sheriff@randolphcountync.gov Address: 811 New Century Drive, Asheboro, NC 27205 Visiting hours: Monday–Friday, 7:00 p.m.–8:00 p.m.; Saturday (Pods EA & H), 1:30 p.m.–2:30 p.m. Remote video visits: Daily, 7:00 p.m.–10:00 p.m.
Important Reminders
Always arrive on time. Latecomers are not admitted. Follow all dress and behavior rules. Violations can result in a ban from future visits. Keep your visit focused on positive communication. Avoid arguments or sensitive topics that could upset the inmate. Remember, staff are present to ensure safety—cooperate fully with their instructions.